Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



What size am I?

We work hard to make sure our underwear is true to size! Please take a look at our sizing chart to see which size to select.

How do I wash my Peppermint?

Our super soft modal fabric was picked with you in mind. It'll take care of your throughout the day, and, in turn, we want to make sure you know how to care for it! Peppermint should be Machine Washed on Cold with Like Colors and Tumble Dried on Low. Do Not Iron, Bleach, or Dry Clean your Peppermint underwear.

I have sensitive skin. What are Peppermint made out of ? Will they irritate me?

Peppermint is made out of Super soft Modal, chosen specifically to keep you comfortable all day long. As an all-natural product, it is safe for sensitive skin, so they can be enjoyed by people with all kinds of needs and preferences.

Do your products shrink?

While natural fabrics like cotton can shrink, modal is much more resistant to shrinkage. Your undies should maintain their size and shape, so long as you follow the care instructions and avoid high heat!

What are your products made out of?

Each pair of underwear is made of Super soft Modal, keeping you comfy with a ton of added features, including temperature control and moisture-wicking technology!

How do I know which underwear style is best for me?

Underwear is so personal and we want to make sure each and every person has a style they feel comfortable with. We have a variety of lengths and coverage, depending on your needs. We suggest taking a minute to flip through the offerings on our site, but if you have more questions feel free to reach out. And never fear, if your underwear arrives and you decide it's not the style for you, we have a Risk Free Exchange Policy!

What makes Peppermint unique?

To put it simply, the thing that makes Peppermint unique is our commitment to you! We work hard to make sure our product is fantastic, and our customer service is as well. At the heart of every conversation from advertising to design, is a commitment to helping our customers navigate the intricacies of day to day life, feeling more comfortable in their undies and in their skin.

Do you have a satisfaction guarantee?

We're hoping you love our underwear as much as we do, but in the event that you need to send them back, we have a Risk Free Exchange Policy! If what you receive is not what you want, you can exchange your underwear directly. We do everything we can to make this process as streamlined as possible. We'd never want to make your life harder!

What is the inseam of Peppermint underwear?

The inseam of our products varies from style to style, but we've done our best to make sure we have plenty of options! Please see the individual product pages for the inseam of each style.


I'm having trouble placing an order on the Peppermint site...Please help!

We're so sorry you're having trouble and we'd love to help! Please contact our customer service care@justpeppermint.comand they'll help you get your Peppermint!

I have a Peppermint discount code. How do I use it?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

I don't see an order confirmation. What should I do?

Once your order is placed, you'll receive a confirmation via text or email. If you don't get one, please first make sure your order went through and you completed payment. If you're all good there, please contact customer service so we can investigate!

Can I switch my shipping address once I've placed an order?

Quick! Head to customer service Please send us an email and, if we haven't shipped your order already, we'll be able to make the change.

Can I cancel or exchange my order after it's already placed?

Yes, but you'll have to email customer service to do it!

How do I know my order went through?

Once your order and payment are complete, be on the lookout for a confirmation via email, text, or both!


What is your shipping policy?

We’re stoked about brand new undies and want to get them to you as fast as possible! Here are some important things to note about the journey they take to make it to your doorstep:

-We're all very excited to offer Free Shipping for all orders.
-We currently only ship within the USA, but soon we hope to reach more awesome people globally
-We have two options for shipping:
—— Standard (Economy) Delivery for $0.00
Please allow 5-9 business days
—— Express Delivery for $7.99
Please allow 3-6 business days

Do you ship internationally?

Currently, we are only shipping within the USA, but we're excited to expand and reach a global Peppermint audience. Stay tuned!

How much is shipping?

We have a few options for shipping:
—— Standard (Economy) Delivery for $0.00
Please allow 5-9 business days
—— Express Delivery for $7.99
Please allow 3-6 business days
We're all very excited to offer Free Shipping for all orders.

Do you offer free shipping?

We're excited to provide free shipping for all orders.

Can I add rush shipping?

We know you're eager to get your Peppermint and we're eager to get it to you! We offer express shipping for $7.99 which will get your package there in 3-6 business days.

When will my order ship?

Please allow up to 2 business days from the moment you purchase for your order to ship. We want to get it to you as soon as possible, but please understand that during high volume seasons such as Black Friday and Holiday order processing times may be delayed.

How long will it take to get my order?

Depending on your shipping method of choice, please allow 5-9 business days for Standard Delivery and 3-6 business days for Express Delivery. We know it's hard, but please be patient. It'll definitely be worth the wait!

How do I track my order?

When your order leaves our fulfillment center, you'll be sent a tracking link, so you can watch your Peppermint make its way to you! For the most up to date information be sure to click the tracking link and head directly to the USPS or FedEx site.

My tracking shows that my Peppermint has already been delivered but it's not here...Please help!

Oh no!! Please email us directly at with your order and tracking number so we can file a claim directly with the carrier. We do suggest waiting 24 hours after you receive the notice, since sometimes the actual order is delayed. The delivery notifications are sent directly from the carrier. We know you're anxiously awaiting your Peppermint and we'd never give you false information about when it's going to arrive.

Do I need to pay duties?

If any duties are incurred, you are personally responsible for them!

Do you ship to APO and P.O. Boxes?

We do! But you'll have to be patient as it may take a bit longer. Generally, these are not the most reliable mailing addresses, and we are not responsible for any logistic issues on your end!

Returns & Exchanges

What is your Return/Exchange policy?

We're hoping you love our underwear as much as we do, but in the event that you don’t love your first pair, we have a Try On Guarantee Policy! You can get another size/style or a full refund, no returns required. Just follow the following steps:

1. Be sure to contact our customer service team at detailing issues or feedbacks you have with our product. Although not required, we would appreciate it that you send over a photo of the issue so we can improve upon them.

2. We will email you back within 2 business days with next steps of either sending you another size/style or issuing you a full refund.

3. There is no return required. Simply sit tight and we will handle the rest.

Do you offer free shipping on returns?

Please check out our Risk-Free return policy and contact our team directly at

Is exchanging my Peppermint order easy?

We've done everything we can to make sure it's easy to exchange your Peppermint. After all, we want you to be happy! Please follow these steps to make an exchange. It's as easy as 1,2,3...4!
1.) Be sure to contact our email customer service team at prior to returning to ensure a hassle-free exchange or refund.
2.) Re-pack your product just like it came. Please note, all items must be returned in their original packaging, including any accessories, manuals, and documentation.
3.) Let us know they're coming! Once they're on their way back to us, you must provide the tracking number for the package.
4.) We'll handle the rest! Once we get the package, we'll get your replacements in the mail or provide the full refund depending on the circumstance.

How do I decide what size to exchange my order for?

Your Peppermint should fit effortlessly! If you're not happy with the size, please refer to our size chart and size up or down according to the change you'd like to see in the fit.

Can I return or exchange Peppermint I purchased on sale?

Our Risk-Free Exchange policy is available for sale items as well! We just want you to be happy.

Where is my refund?

Once your return package is on the way back to our warehouse and you've provided our team with the tracking info, the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows "Delivered". Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Will I be issued a refund for the full amount of my order?

We're so sorry your products didn't fit the way you wanted them to! If you'd chosen to go the refund route, you will be refunded the full amount you paid for the products, but the initial shipping fee will not be refunded.

How long will processing my return take?

Please give us 7-10 days to process your return.

Is VAT refundable for returned items?

Please contact your local customs authority for more information here. Unfortunately, this one is out of our hands!

Payment & Refund

What methods of payment do you accept?

Peppermint is happy to offer flexibility with payment! We accept Paypal, Credit Cards, Apple Pay, Google Pay, and Installments in the form of Afterpay and Shop Pay.

What currency will the transaction be completed in?

All Peppermint purchases will be made in US dollars!

I'm seeing a payment error when I go to check out...Please help!

If you’re getting an error message when trying to submit your payment, the most likely culprit is an error or a typo in your billing information. This is the first place to look!
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
**Please note** We do not have access to transaction records and may not be able to see why a payment is being rejected. If a payment is being rejected and you think it shouldn’t be, please contact your bank/card issuer.

I was charged for my order more than once...Please help!

We know how stressful unexpected charges can be! First things first, if you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received:
If you only received one confirmation, chances are that only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days.
If you didn't receive a confirmation, none of the charged orders went through. Try placing the order again, double-checking that all billing and shipping information is correct. The charges on your statement will disappear in 2-3 business days.
If the charges do not roll off your statement, please contact us directly and we'll look into it for you!


What is Afterpay?

Afterpay is an awesome service that allows us our customers to make purchases now and pay for them in four equal payments made every 2 weeks without any interest, that way you can get your Peppermint even if you haven't gotten your paycheck. To learn more about Afterpay click here.

How do I use Afterpay?

Once you've filled up your Peppermint cart, choose Afterpay at checkout as your payment method. If this is your first time using Afterpay, you'll be redirected to their website to register and give your payment details. If you've used Afterpay before, just log in to your account! Complete your order, and you're all done.

Where can I use Afterpay?

Afterpay can be used right here on!

Can I use Afterpay as an international customer?

Unfortunately, both Afterpay and Peppermint are only servicing the USA right now!

What is the Afterpay payment schedule like?

With Afterpay, you'll be required to make your first payment at the time of your purchase. The remaining 3 payments will be deducted automatically in equal installments every 2 weeks from the payment method you've set up. If you want to make a payment before your next installment is due, log in to your Afterpay account and your amount owed will be updated accordingly!

What if I can't pay an Afterpay installment?

If you can't make a payment, you may incur late fees. Take a look at Afterpay's complete terms and conditions for more details.

When will my Peppermint be delivered if I use Afterpay?

Your Peppermint purchased using Afterpay will ship just like any other order standard order, meaning it will begin the processing process from the moment you hit "Confirm!"

Can I use a gift card with Afterpay?

Yes! You're welcome to use your gift card and Afterpay in the same transaction.

What products are not eligible for purchase with Afterpay?

The only thing you cannot purchase using Afterpay is a gift card. Otherwise the sky, or rather the Peppermint site, is the limit!

How do I return/exchange something I used Afterpay to purchase?

Purchases made with Afterpay are all part of our Risk-Free exchange policy. Please contact us so we can help!

Where can I learn more about Afterpay?

The Afterpay website should have answers to all of your questions!

Get in touch

Have questions about your order, or a general enquiry?