We’re stoked about brand new undies and want to get them to you as fast as possible! Here are some important things to note about the journey they take to make it to your doorstep:
We currently only ship within the USA, but soon we hope to reach more awesome people globally-We have two options for shipping:
—— Standard (Economy) Delivery for $2.99. Please allow 5-9 business days.
—— Express Delivery for $7.99. Please allow 3-6 business days. We're all very excited to offer Free Shipping for orders $39+.
Do you ship internationally?
Currently, we are only shipping within the USA, but we're excited to expand and reach a global Peppermint audience. Stay tuned!
Can I add rush shipping?
We know you're eager to get your Peppermint and we're eager to get it to you! We offer express shipping for $7.99, which will get your package there in 3-6 business days.
When will my order ship?
Please allow up to 2 business days from the moment you purchase your order to ship. We want to get it to you as soon as possible, but please understand that during high volume seasons such as Black Friday and Holiday order processing times may be delayed.
How long will it take to get my order?
Depending on your shipping method of choice, please allow 5-9 business days for Standard Delivery and 3-6 business days for Express Delivery. We know it's hard, but please be patient. It'll definitely be worth the wait!
How do I track my order?
When your order leaves our fulfillment center, you'll be sent a tracking link, so you can watch your Peppermint make its way to you! For the most up to date information, be sure to click the tracking link and head directly to the USPS or FedEx site.
My tracking shows that my Peppermint has already been delivered but it's not here...Please help!
Oh no!! Please email us directly at email@example.com with your order and tracking number so we can file a claim directly with the carrier. We do suggest waiting 24 hours after you receive the notice, since sometimes the actual order is delayed. The delivery notifications are sent directly from the carrier. We know you're anxiously awaiting your Peppermint and we'd never give you false information about when it's going to arrive.
Do I need to pay duties?
If any duties are incurred, you are personally responsible for them!
Do you ship to APO and P.O. Boxes?
We do! But you'll have to be patient as it may take a bit longer. Generally, these are not the most reliable mailing addresses, and we are not responsible for any logistic issues on your end!